Wednesday, September 11, 2013

You Should at Least Try to do Business Properly

Some customers make us think weird thoughts

The old adage that the customer is always right doesn’t always apply, but you should at least try. On occasion you will run into a customer who is making demands that no one can meet. You should always try your best regardless of how that customer is acting. If you truly believe that you can’t meet their needs you need to explain this as calmly as possible. Sometimes there just isn’t a solution to the problem.


This is usually the type of customer no-service I get
Yet I find it amazing how often I get super bad customer service from other retailers when I go to buy something. I go out of my way to make my customers happy. I want their retail experience to be enjoyable. Yes, I’ve run across that picky customer who you can’t please. Yes, I’ve made mistakes and had to make it right at my own expense. Yes, I’ve tried and tried and the customer still ends up mad at me and we both feel totally awful but at least I know I tried. I’ve had several bad retail experiences lately and I can honestly say the retailers just didn’t try.


You're lack of concern is disturbing...
I bought a product and it didn’t work when I got it home. I took it back and this is what they said, “we don’t do refunds.” Then they proceeded to offer me a replacement at their cost. Is this really a solution? First off I already paid for a product that is defect, why would I pay them more money when I’m not even sure second product will work? Aren’t I supposed to get what I at least paid for? It is really simple, I paid them for a product, it didn’t work, give me a new one. You would think their entire quarterly profits hinged on this one stupid ink cartridge. Just give me what I paid for in the first place! Arrgh!


The offending product, the office supply place will remain nameless
Yes this blog today is a little bit of a rant but I’ve been dealing with this problem for the past couple of days and I don’t see a solution in sight. I guess I will have to dispute the charge on my credit card. I am particularly angry because I recently had a watch exchanged where the customer purchased it as a gift. No problem I told her, just bring the other back and I will special order what he wants. She brought the first purchase back to exchange yesterday, it was used, scratched and basically in unsellable condition. I could have been mad and not honored my word but I took it back in exchange. Now I have a used unsellable product, anyone want a slightly used pocket watch? That is the price of doing business right.
The math seems a little off if you want to provide good service

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